Customer service

Returns & Complaints

The information below summarizes rules for withdrawals, refunds, and complaint handling across UfMed sales channels.

1. Scope of this document

This document is informational and summarizes key return and complaint handling principles.

For online purchases made at voucher.ufmed.pl, binding terms are the legal documents published on ufmed.pl (Terms and Returns & Complaints), linked in the store before checkout.

2. Withdrawal from a distance contract

  • Consumers generally have the right to withdraw within 14 days unless a statutory exception applies.
  • Detailed rules, deadlines, and procedures for voucher purchases are described in legal documents on ufmed.pl, linked from voucher.ufmed.pl before order completion.
  • Information about withdrawal exceptions should be displayed before order completion.

3. Refunds

  • Refunds are processed without undue delay after a positive claim decision, according to applicable law and channel terms.
  • Refunds are made to the original payment method unless both parties agree otherwise.

4. Complaints

  • Complaints can be submitted by email to studio@ufmed.pl.
  • Please include contact details, order number (if applicable), issue description, and expected resolution.
  • Complaints are answered without undue delay, within deadlines required by applicable law.

5. Contact

For returns and complaints, contact us at: studio@ufmed.pl.

Business details: Małgorzata Bąk Studio Masażu UFMED, Małgorzata Bąk, ul. Dobra 8/10/37, 00-388 Warsaw, Poland, Tax ID (NIP): 1131768179.

Last updated: March 11, 2026

voucher.ufmed.pl: https://voucher.ufmed.pl

Email: studio@ufmed.pl